Refund & Returns Policy

At Rogue Motorcycles, we want all our customers to be stoked with their purchases. As a small team of dedicated people, we're committed to delivering the best possible service! Your experience is what keeps us going, and we truly value your support. However if something doesn't meet your expectations, we're here to help with the following options 

Faulty item or not as described

If you happen to discover your item is faulty or not as described, please reach out to us and we will do all within our means to rectify the issue. Please include all relevant information in your communication to us ; name, date of purchase, order number, description of the issue when returning an item - and, if possible, send us some photos or a video documenting the issue. Once the returned parcel is received by us, we will inspect it and notify you of the approval or rejection of the refund. If approved, your refund will be processed on the purchase price, exclusive of the original shipping cost. Alternatively, we will ship a replacement at no additional cost to you, however the shipping of the returned item must be organised and paid for by you. When a refund is processed, a credit will automatically be applied to your original form of payment. Please allow 2-3 business days for the funds to clear in your account. 

All returned items MUST be unused and in their original packaging, with no damage or wear. Please ensure to package the returned goods appropriately to ensure no damage can occur during transit - all items are your responsibility until they are received by us.

Under no circumstance can we refund or replace a part or accessory which has been fitted to a bike. We provide these parts to you on the basis that you test them for workability before attaching, cutting, or in any other way altering or interfering with them. We cannot be held accountable for any items that are fitted by you or a qualified person and subsequently found not to be working.
If you are not sure how to test a piece of equipment, please contact us and we will provide you with assistance.

Change of mind 

We are not required by law to offer refunds if you change your mind - however, we may choose to accept your request and offer a refund, an exchange or a store credit. Please consider the following options to assist with change of mind returns & refunds. 

Eligibility for Change of Mind Returns and/or Refunds

For order cancellations, communicated with us prior to despatch - the order cancellation CAN only be considered provided we have not commenced the pick/pack & send process. If the order is midway through processing we cannot pull and cancel / refund it. 

If we have not yet started processing the order, and the refund/return request is approved by our team, it will incur a restock fee of AU$25 to cover all costs associated with your order placement and the cancellation thereof. 

If your order is for an item that you want to return, the following conditions need to be met in order to be eligible for a refund ;

Refund Options - For approved change of mind returns or cancellations, the refund will be in either of the following options:  

• A refund to your original form of payment
• A store credit for the value of the item
• An exchange for another product of equal or greater value (subject to availability).

Please ensure to choose your purchase carefully, and reach out to us if you are unsure prior to purchase.

All returns & exchanges must be made within 30 days of purchase, and must be communicated with us and confirmed prior to returning. 

Restocking and Cancellation Fee - We aim to make the refund process as straightforward as possible. However, to cover the cost of processing the order, certain returns will incur a restocking and cancellation fee. For change-of-mind returns and cancellations, a restocking fee of AU$25 will be deducted from your refund. This fee covers the costs of administration, handling ; inspection, repackaging and restocking the product + bank fees if applicable.   

*Returns due to a faulty item, shipping error, or damage upon delivery are exempt from the restocking fee, and a full refund for the item will be provided.

Helmets

No exchanges/returns will be accepted for helmets. Please use the applicable sizing charts for each item and select your size carefully. We are always here and happy to talk to you about sizing so feel free to reach out and ask our advice on the various brands.

Sale items

All sale items are non refundable, and not eligible for an exchange. They can only be returned for STORE CREDIT provided the return happens within our 30 day returns policy. 

***Finally, when approaching us about a concern, please consider that we are a small team of passionate individuals striving to offer a unique experience, in a highly competitive & complex market. Unlike large corporations, we operate more on a personal level, focusing on quality and attention to details in everything we do. We kindly ask that you keep this in mind and treat us with the same consideration when you approach us about a question or complaint. 

Process for Returns - To return an eligible item:

• Contact us via email info@roguemotorcycles.com.au or phone 08 9322 7788 to initiate a return.
• You are responsible for any return shipping costs.

• All returns need to be to the return address (see below page) 

Refund Process - Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund (minus the restocking fee, if applicable) will be processed to your original payment method within 7-10 business days.

**Shipping Costs** - Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refunds for Faulty Products - if your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement under Australian Consumer Law.

Our products are covered by a 12 month warranty period, provided they have been installed to manufacturer specifications by a qualified/competent person.

ROGUE MOTORCYCLES is committed to adhering to Australia’s Competition & Consumer Laws and your rights as a consumer.

Return address - all returned items, by post or in person need to be to the below address ; 

Rogue Motorcycles
70 Plaistowe Mews
West Perth, WA, 6005
Australia