Refund & Returns Policy - Rogue Motorcycles

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MOTORCYCLE PARTS
  • MOTORCYCLE WEAR
  • APPAREL
  • Refund & Returns Policy

    2 min read

    We want all our customers to be stoked with their purchases, so if you happen to discover your item is faulty or not as described, please reach out and we will do all within our means to rectify the issue. Please include all relevant information ; name, date of purchase, order number, description of the issue when returning an item - and, if possible, send us some photos or a video documenting the issue. Once the returned parcel is received by us, we will inspect it and notify you of the approval or rejection of the refund. If approved, your refund will be processed on the purchase price, exclusive of the original shipping cost. Alternatively, we will ship a replacement at no additional cost to you, however the shipping of the returned item must be organised and paid for by you. When a refund is processed, a credit will automatically be applied to your original form of payment. Please allow 2-3 business days for the funds to clear in your account. 

    All returned items MUST be unused and in their original packaging, with no damage or wear. Please ensure to package the returned goods appropriately to ensure no damage can occur during transit - all items are your responsibility until they are received by us.

    Under no circumstance will we refund or replace a part or accessory which has been fitted to a bike. We provide these parts to you on the basis that you test them for workability before attaching, cutting, or in any other way altering or interfering with them. We cannot be held accountable for any items that are fitted by you or a qualified person and subsequently found not to be working.
    If you are not sure how to test a piece of equipment, please contact us and we will provide you with assistance.

    No exchanges/returns will be accepted for helmets. Please use the applicable sizing charts for each item and select your size carefully. We are always here and happy to talk to you about sizing so feel free to reach out and ask our advice on the various brands.

    We do not offer refunds for change of mind returns - however, we may choose to offer an exchange. Please ensure to choose your purchase carefully, and reach out to us if you are unsure prior to purchase.

    All returns & exchanges must be made within 30 days of purchase, and must be communicated and confirmed prior to returning. 

    All sale items are non refundable, and not eligible for an exchange. They can only be returned for STORE CREDIT provided the return happens within our 30 day returns policy. 

     Our products are covered by a 12 month warranty period, provided they have been installed to manufacturer specifications by a qualified/competent person.

    ROGUE MOTORCYCLES is committed to adhering to Australia’s Competition & Consumer Laws and your rights as a consumer.

    Return address - all returned items, by post or in person need to be to the below address ; 

    Rogue Motorcycles
    70 Plaistowe Mews
    West Perth, WA, 6005
    Australia