Returns and Refunds Policy

4 min read

Returns and Refunds Policy

GENERAL RETURNS POLICY

Please choose carefully but if our pictures or descriptions are way off when you receive your products, send it back. If you didn't measure quite right, or you changed your mind or you purchased for a gift and the giftee doesn't like it, then we are happy to exchange or offer a credit that is less the costs incurred to deliver and process the order.

In other words, we just can’t afford to absorb any costs that are not due to us messing things up. But don’t fret, when there's something that can be worked out we aim to please.

But if you didn't measure quite right, or you changed your mind or you purchased for a gift and the giftee doesn't like it we are unlikely to offer you a refund. Let us explain why:

We don't have too. The law in Australia states that we are under no obligation to offer a refund if the buyer simply changes their mind. It’s too costly for us.

Refunds due to poor choices cost the economy of Australia MILLIONS of dollars each year. We believe that buyers over the internet are maturing and are growing to be more aware of this.

Posting items cost small businesses more than many people understand especially when items are purchased with FREE shipping.

We also have to pay transaction fee's, GST, staff wages and packaging etc. There is an acceptance of this practice from big corporations like Target, K Mart and the like. The same economies of scale don't exist for small business so please be respectful of that.

IF A REFUND IS GRANTED

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with applicable tags. If your purchase came with Free Postage we will happily refund the purchase cost less the postage costs. Please also understand that even if you paid the postage, if we had to substitute the costs of that postage, we will provide proof of such and will recover all costs.

This does not apply of course, if the reason for the return was our fault.

To complete your return, we require an order number and/or receipt or proof of purchase.

PURCHASING ACCORDING TO SIZE

We understand that purchases of clothing, gloves, helmets etc are subject to sizing anomalies from different manufacturers. As such we need to offer the following advice:

Please use the applicable sizing charts for each item and make your purchase carefully. We are always here and happy to talk to you about sizing so feel free to reach out and ask our advice in various brands.

If you purchase an item mentioned above, please try it on immediately when you receive it. If the fitting is not right, contact us for instructions on the return, place it back into protective packaging and don’t remove any tags etc.

Please note that PayPal has an excellent Free Returns policy that is too good not to use so check it out here: https://www.paypal.com/au/webapps/mpp/returns As such we really encourage you to use PayPal for purchases that might be subject to sizing concerns.

POSTAGE PAID FOR RETURNS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund unless we have accepted liability for the return.

NO REFUND OR EXCHANGE BEFORE GOODS RETURNED

We won't issue refunds or exchanges without the original item being returned to us and inspected.

INSURANCE

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

AFTERPAY AND OTHER BUY-NOW-PAY-LATER SERVICES

AfterPay is awesome but it costs us. AfterPay charges merchant fees of up to 6% of the cost of an item. The cost for the AfterPay convenience is met by us, not you. As such, if a refund is granted, we will claim those fees back and provide proof of the settlement from AfterPay if you require it.

REFUNDS NOTICE

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

TESTING AND WORKABILITY

We deal with electronic and mechanical goods. We sell these items on the condition that they are in good working order as per the manufacturer’s specifications. Rarely if ever have we had cases where this is not so.

We provide such electronic and mechanical goods to you on the basis that you test them for workability before attaching, cutting, or in any other way altering or interfering with them. We won’t be held accountable for any items that are fitted by you or a qualified person and subsequently found not to be working.

If you are not sure how to test a piece of equipment, please contact us and we will provide you with assistance.